Frequently Asked Questions
Product Information
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Pili Ani is the first and only company in the world that offers beauty and wellness products using the Pili Tree, which is indigenous to the Philippines. Pili Oil, extracted from the pulp of the fruit, is laden with antioxidants and has intense moisturizing properties. Elemi Oil, on the other hand, is tapped from the bark of the Pili Tree and naturally contains antibacterial and firming properties. In fact, a well-known French luxury label, which has a history that dates over a hundred years, has been utilizing this precious ingredient in their Ultra Correction Lift cream.
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Essential oils are concentrated plant extracts obtained by distilling (via steam or water) or mechanically pressing (i.e. cold pressing) various parts of certain plants, like flowers, leaves, seeds, or barks. Once extracted, a carrier oil is added to the aromatic to dilute it and make it ready-to-use. Pili Ani uses Pili Oil as a carrier oil. (Sources: WebMD, Healthline)
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The use of essential oils dates back to the Egyptians' use of them for perfume and medicine. When you inhale essential oils, the molecules travel directly to the emotional center of your brain. When you use our roll-on applicators, the essential oils sink into your skin to help with muscle pain relief.
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Our Essential Oil Blends come in a ready-to-use, no mess rollerball application. There's no need for a humidifier.
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All you need to do is open the roller bottle and use the ball to apply the product onto your skin (temples, wrists, nape, chest, and anywhere you can easily get a whiff of the scent), making sure you avoid the eye and mouth area. You’ll notice the wonderful scent and get the full aromatherapy benefits after one application.
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Face Oils – 12 months upon opening, stored in a dark, cool (no direct sunlight), dry place
Creams – 6 months upon opening
Mask – 6 months upon opening
Essential Oil Blends – 12 months upon opening
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The Ageless Concentrate has the scent of Pili Fruit oil and 95% natural fragrance.
The Self-care Night Recovery's scent comes from pure essential oils.
The Pili Ani Creams all contain a hypoallergenic fragrance.
The Volcanic Mask, Cleanser, and Toner all have a fresh, clean, and luxurious scent to them.
The Essential Oil blends' scents depend on the variant. All are formulated with pure essential oils.
Safety & Claims
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Yes, our products are generally safe for pregnant women—they're natural and FDA- and USFDA-approved. Every pregnancy is different, however, and it’s best to consult your physician about the skincare regimen best suited for you.
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Pili Ani doesn’t use the Pili Nut directly—only the oil from the pulp of the Pili Fruit. But if you have nut allergies, it’s always better to side with caution. We recommend doing a patch test before using our products.
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Potential allergens such as limonene, linalool, citral, citronellal, and geraniol may be found in our fragrances and essential oils. When we incorporate fragrances into our products, however, we make sure that the fragrances are hypoallergenic by using only a minimal amount that will barely trigger a reaction.
When in doubt, we highly recommend doing a patch test before using our products.
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Our Pili Trees grow in the wild and are not cultivated. Technically speaking, we have yet to secure our certifications from OCs or Organic Certifiers. We’re on to it, though! Do note that our products are natural and FDA- and USFDA-approved. We don’t test on animals and we’re PETA certified.
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Our oils may be used six to eight months after the mandatory expiry date. We’re talking oil, not wine, however. We can no longer ensure the best quality and efficacy past the posted best-before date.
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Our products are natural and FDA- and USFDA-approved. We don’t test on animals and we’re PETA certified.
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SLS stands for sodium lauryl sulfate, a widely used surfactant for soap, shampoo, and other cosmetic and household cleaning products. It is a well-known skin irritant and may trigger allergic reactions, dermatitis, and dryness. We can proudly say that our products are SLS-free!
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Pili Ani face oils have been tested and certified non-comedogenic by a third party laboratory. “Comedogenic” is an adjective that describes the likelihood of a product to clog pores. Non-comedogenic means it’s something that won’t clog pores.
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Yes, we endeavor to avoid any harmful ingredients found in the “dirty list.”
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Yes, all our products strictly practice cruelty-free protocols.
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We do not claim that all our products are hypoallergenic. The fragrances we use are 95% natural. Those that are certified hypoallergenic are: Our facial creams, facial oils, toner, facial cleanser, hydrating mist, and lotions. Harmful chemicals are not used in any of our formulations and we make it a point to use only natural ingredients. If you have sensitive skin or are prone to allergies, we recommend doing a patch test before using our products.
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Since essential oils come from plants, most people assume it’s okay for kids to use. A word of caution: Each essential oil has a different recommendation for use most especially for children below 2 years old. It’s best to consult with your physician.
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Our lip butters are lead-free and vegan. We use Pili Butter to nourish and moisturize dry, chapped lips.
Price and Availability
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You can check the prices of our products on their specific product pages.
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You may purchase our products directly at piliani.com. We also have online partner in North America—Amazon. Happy shopping!
Shipping & Delivery
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We currently do not offer same-day delivery at www.piliani.com. Our online retail partner in North America is Amazon.
Your preferred online retailer would be able to give you the delivery estimates depending on your location. For other concerns, you may contact us here.
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Yes, we offer free shipping for orders $100 and above.
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Upon ordering, please wait for the order confirmation number (typically four digits) at the upper righthand corner of the email message from info@piliani.com. This is sent to the email address you left on the Pili Ani website.
Returns & Exchanges
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All items sold by Pili Ani/Elemie Naturals Inc., undergo rigorous quality control procedures. Every item is inspected before it is shipped, and all goods that are shipped are fully insured in case of loss or damage. Since we offer the highest quality products at the best prices, and we inspect and pack our orders with care, we trust that you will be extremely satisfied with your purchase.
In the event that items are damaged, defective, or incorrectly shipped, we will gladly replace them.
You may return unused and unopened products to exchange the variant, or return damaged or defective items within fourteen (14) business days from the date you received it. If you purchased multiple products, the fourteen-day period runs from the date you received the product being returned.
View our full return policy here.
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Click this link to read our refund policy.
Partnerships
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We’re always on the lookout for distribution partners around the world. If you’re interested in selling our world-class products, contact info@piliani.com and we’ll get back to you as soon as we can!